At TRU7 Group we’re committed to ensuring the personal information you provide to us is protected, and that we’re transparent about how we collect and what we do with it.
About the information we collect and how we collect it
We collect and process personal information from you in order to answer your enquiries and to ensure we provide content in the most effective manner for your preferences and for your devices. We also collect and process details of your visits to our website and the pages that you access.
The information you provide to us
We may collect and process the following data about you:
1. Information that you provide by filling in forms on our website www.tru7.com. We may also ask you for information if you report a problem with our website.
2. If you contact us, we may keep a record of that correspondence.
3. Details of your visits to our site, including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
4. Information that you provide to us during the course of any work we may carry out on your behalf.
At each stage, the information we request, such as your name, contact details and information relating to your specific enquiry, will be easy for you to see.
The personal information we collect is stored on our Content Management System (CMS), provided to us by a third party and on our Customer Relationship Management System (CRM), also provided to us by a third party. If you contact us and you give us permission to do so, we may keep a record of that correspondence, adding your information and enquiry details to our CRM. We may also use third party services to collect your information, for example for events bookings.
The information we collect about you is used solely for the purposes for which it was provided. We will use it for additional purposes only if we have received your prior consent to do so.
We may also use your information where we have identified that it will help us to pursue our legitimate interests in providing an improved service to you, only when this does not affect your fundamental rights and interests. We may also send you communications containing information about our services in cases where we have identified that you have a legitimate interest in receiving them.
Please do not divulge any sensitive information via our website. Unfortunately, the transmission of information via the internet is not completely secure. While we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to help us to prevent unauthorised access.
The information we collect about your device and your visit to our website
The data that we collect includes details of your journey through the TRU7 Group website, as well as device-specific information such as IP address, mobile device, browser version, operating system, mobile network, device settings and geographical data.
How we store your personal information
The information that we collect from you may be transferred to, stored and processed on a third party platform. This may result in your data being stored in a destination outside the European Economic Area (EEA). When selecting third party platforms, we always seek data processing agreements that are compliant with EU/EEA regulation.
Third party platforms used by TRU7 Group include:
Sharing your information
The information you provide may be shared with employees within our organisation so that we can deal with your enquiry or request.
We also work with professional advisors who may need to provide us with assistance to answer your queries, and with service providers who help us provide our website and emails to you.
We will not share your information with any other third parties unless we are legally obliged to do so.
We will not sell your information to any third party, unless TRU7 Group, or a part thereof, is sold itself.
Your rights to control your information
You may, at any time, choose to restrict the collection, use or retention of your personal information and to withdraw your consent for us to process and store that information.
Under the Data Protection Act 2018 and the General Data Protection Regulation (GDPR), you have the right to ask us for a copy of the information we hold about you in an easily accessible format, to have any inaccuracies corrected, or to have that personal information deleted from our records. To do this, please write to us at TRU7 Group, Sinks Pit, Main Road, Kesgrave, Ipswich, IP5 2PE or email [email protected].
We collect information about your device – your computer, mobile phone, tablet – when you visit our website, including, where available, your IP address, operating system and browser type, for system administration.
We may use ‘cookies’ to monitor how you use our site. A cookie is a small file that will ask permission to be stored on your device’s hard drive. It records how you have used our website. This means that when you return to our website, we can give you tailored options based on the information it has stored about your last visit.
For information about how to disable cookies in your browser please visit the AboutCookies website.
Links to other websites
If you have any questions relating to your information, suggestions for us, or if you wish to make a complaint, please contact us at TRU7 Group, Sinks Pit, Main Road, Kesgrave, Ipswich, IP5 2PE or email [email protected].